Elderly forced to use Telkom

Last week we were shocked to hear that the body corporate of Good Hope Park – a retirement facility with frail care facility – has resolved that ONLY Telkom will be permitted to provide elderly residents with fibre optic (or other types of) telephone and internet access. Whilst Vanilla have put forward numerous motivations as to why allowing the previous monopoly telco to have exclusivity for the old people in this building is a very bad idea, our attempts have been thwarted by the chairman and superintendent.

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Intelligent neighbourhoods, see no wires?

Our bodies have lungs to put much needed oxygen into our blood, and our blood carries energy that enables our muscles to work. Most importantly as we’re humans, our brain and nerves give us intelligence with which to process information! In similar ways electricity and water provide our households with survival basics like oxygen and food, although in the 21st century – in the information age – it is telecommunications has become the way to provide our households with intelligence using the internet.

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Fibre Networks and ISPs

A new fibre provider, Octotel, is currently laying down fibre cabling in Sea Point and other areas around Cape Town CBD. There’s also Cybersmart and Vumatel and Telkom and MTN, and the City of Cape Town, and lots of others. For the residents this means more cabling and more digging up the pavements, but it also means a new fibre network and a range of ISPs to choose from. For the benefit of our customers and the general public, we want to help clarify how it all works.

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The Fastest Internet in Africa

Fibre has recently become a much-used buzzword, referring to super fast internet connectivity. Many companies are offering deals of 10Mbps or even 20Mbps Fibre. Compared to Telkom’s 2Mbps ADSL lines, this might seem really fast. Yet, this is not even half of what fibre should be giving you. A fibre line should give 100-1000Mbps of data transfer, and if you are getting less that that it means the ISP is constraining the bandwidth – in essence, limiting the fibre’s capacity. With an option of 1000Mbps, the promises of “lighting fast” connectivity with 10Mbps seem a bit of a stretch.

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My Partner in Crime (and Sales)

Meet Caitlyn Holiday, part-time model, tutor and sales consultant at Vanilla. In all the business meetings, cold calling and coffee pitstops, Caitlyn is by my side — I like to think we make a pretty impressive sales team. Like me, she is ambitious, curious and ready to explore the wonderful world in which we find ourselves. We walk the streets and talk about everything from love to careers to spirituality. She’s a pretty inspiring young woman: she wants to go into curriculum development, focusing on creative ways of teaching children, not only how to learn but also to be happy. She’s also a great friend, always rational, but endlessly empathetic. For this reason she’s had to help me with various heartbreaks and existential crises.

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Walkabout

We’ve been learning the basics at Vanilla, while trying the first stage of selling… door to door. It’s defined; “Door-to-door is a sales technique in which a salesperson walks from the door of one house to the door of another trying to sell a product or service to the general public. People who use this sales approach are often called traveling salesmen, or the archaic name drummer, to “drum up” business.”

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Do Less, Drink More Coffee: Starting out at Vanilla

On my first day at Vanilla, I was set to task with a strange tool and some multi-coloured wires and taught to crimp my first ethernet cable. This one experience characterises much of my time here: a time of new challenges and endless learning, whether in addressing sales goals, interpersonal business relationships or my own state of mind and well-being.

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